This not only makes your life easier, but is an outstanding website conversion tool. What I mean by this is new customers to your website can instantly book themselves for your service. No phone calls or any other obstacles that might lose the sale. When you book a customer, how much time does it take? Yeah, scheduling customers and clients takes time – yours and/or your staff’s time. How about the time you spend playing phone tag just to book an appointment?
Self-booking is fantastic and something to look into right away if you book appointments of any kind. Don’t worry, you don’t have to display your clients’ names to the world. You’ll also be offering a very worthwhile customer service (and impress them). Even if only 1/3 of your bookings do it themselves, you’ll be way ahead – and probably book more clients than otherwise. The fact is in today’s fast-paced world, customers want immediate gratification. If your phone line is busy or you have to put customers on hold, you could lose that booking. Why not eliminate those losses and poor customer service with implementing online scheduling? It’s inexpensive and these days the software is inordinately easy to use.
How Does Online Scheduling Work?
It’s simple, and you don’t have to worry about giving up control of your schedule with the right business scheduling software. There are different uses of scheduling software – it depends on your business.
1. Simple schedule viewable online.
Some businesses, such as yoga studios, dance studios, martial arts schools, and health clubs may simply wish to display class schedules on their website(s). The key is getting scheduling software that makes it incredibly easy for you to change the schedule in one central location – which changes then appear on your website(s). Let’s face it, class times, instructors, etc. change regularly.
The concept behind simplifying the process is a centralized calendar that feeds updates to your calendars wherever they’re posted. Instead of displaying your schedule in a fixed table on different pages in your website(s), which is inconvenient to change, use a central schedule dashboard where you can easily make changes. Have you ever forgotten to change the schedule on your website? When you maintain separate schedules, it’s very easy to forget to update your schedule on your website(s). I don’t have to tell you how customers feel about being misinformed and relying on an out-dated schedule. It’s a terrible mistake to make and easily avoidable.
There’s an easy solution. Solve this problem by using scheduling software you manage in one easy-to-access location – which updates all your schedules wherever posted. Moreover, look for scheduling software that let’s you present pop-up descriptions of your classes and perhaps brief bios of the instructor teaching particular classes. The more information you place where it’s easy to find for your customers, the better service you’re providing. The 20 minutes or so you save each time your schedule changes adds up in the long run.
2. Self-booking capability – this is where it gets interesting
As I mentioned above, booking appointments in person or on the phone takes a lot of time. Some businesses require customers to schedule appointments or reserve rooms/facilities. Examples of these types of businesses include hair salons, spas, tattoo parlours, massage therapists, physical therapists, etc. Take yourself as much as possible out of the booking process by getting scheduling software that enables your customers to book their own appointments. Talk about great customer service and saving you time all at once simply by embracing technology.
All of this is so simple if you check out small business scheduling software. Your customers register and you provide them log-in information to your online scheduling system. Once logged in, your customers see only availability and then book in available time-slots. Moreover, you then add a contact to your database. Online booking puts the scheduling power into your customers’ hands. Don’t forget about appointment changes – these too take time.
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